What would you expect from a perfect payment gateway solution? Low processing costs?Smooth funding? Transaction processing in different currencies? Rich feature set? Convenient reporting? Easy integration? Wide branding opportunities? Smooth merchant onboarding procedures? Does your current payment platform satisfy all the listed criteria?
If the answer is negative, then you should negotiate better conditions with your current payment gateway provider. If the situation cannot be improved, you might even have to switch payment gateway.
No matter, which strata of merchant services industry you represent, whether you are a merchant, an ISO, a PSP, or a payment facilitator: at some point you might face the need to change your current payment gateway solution to a new one.
Read more about the factors indicating that the payment gateway should be changed in the respective article on Paylosophy.