Many companies, which want to switch from existing business solutions to new ones, are facing a lot of typical problems. While they do understand how important it is to consider all the strategic issues in advance, they are often unable to formulate the questions which they should ask the representatives of the software vendor, who are going to do the job. This misunderstanding may result from lack of information about merchant services industry in general, or about its particular aspects, such as payment system implementation, certification issues, PCI compliance, and others. Beside lack of information, strategic gaps may result from logistical problems, as large business solutions involve many interconnected “moving parts”.
Detailed information on how to avoid problems while upgrading an existing business solution can be found in the respective article on Paylosophy.